Anyone who wants to renew their ID card or apply for a new passport or children's passport can use the self-service terminal in the entrance area of the Citizens' Registration Office. It is possible to use the terminal if you are at least 1.27 meters tall. Applicants can enter their personal data here themselves. The biometric photo is taken directly at the device and transferred to the public authority network together with fingerprints and signature.
Important questions and answers about the Self-Service Terminal
What languages are available?
The self-service terminal guides you step by step through the program in seven languages: German, English, Turkish, French, Spanish, Russian and Chinese.
Can the self-service terminal be used barrier-free?
The self-service terminal is height-adjustable. Children and wheelchair users can also use the terminal. It can be used from a height of 1.27 meters.
What are the fees for using the self-service terminal?
Those who use the self-service terminal pay five euros. This amount is deducted from the administrative fees for the new ID card. The service can be paid for in cash or by EC card directly at the service counter.
What is the advantage of using the self-service terminal?
Fast, uncomplicated and all from a single source: the self-service terminal saves you a trip to the photographer and shortens document processing time.
How is data protection ensured?
You can rely on the secure processing and protection of your data. Bundesdruckerei's self-service terminal is certified by the German Federal Office for Information Security. The data is only available digitally and is automatically deleted after 96 hours.
Does the self-service terminal have to be used?
You can still apply for your ID documents in the traditional way and have photos taken by a photographer. The self-service terminal is an additional service.